Most malware virus programs are designed to be hard to remove. Malware often embeds itself in windows, hiding its files or modifying system files with its own code. This makes it very hard for the average user to remove; special utilities are often required which can unmask the virus allowing for its deletion. Through years of experience we can remove the infestation without destroying your data. Your data is important; let us do the job.
The number of computer viruses are increasing every year. If your computer is running slowly, displaying popup ads or just acting strangely, you probably have some form of malware. Simply installing an anti virus program after the fact will not fix the problem because malware will prevent antivirus programs from removing it. We use specially developed tools and utilities to remove the infestation and get your computer running smoothly. With our approach we can often remove malware without needing to perform a fresh installation of windows. This saves you from reinstalling all your applications. Once the malware is removed and your computer is repaired we can install anti-malware software to protect your computer from future infection or check that your existing protection is up to date and functioning correctly.
How was I infected
Malware can come from many sources including malicious banner ads, spam, infected websites, or “free” applications. Lately we have noticed a dramatic increase in fraudulent Anti Virus programs such as XP Anti virus, MS Anti virus, and AntiSpyware. These fake anti virus programs are frequently downloaded from ad banners claiming to remove nonexistent malware from your computer. Once downloaded it will often hijack the computer and force the user to enter their credit card information.
But I have an Anti Virus Program - why did it not protect me?
This is rather like saying "I had a strong lock on my front door, so how come my house was broken in to?"
Security software offers a defense against malware, but it is never a 100% guaranteed protection. Many infections come from websites, either by downloading from them or simply viewing them. This is like you choosing to leave your front door open. Your security software will not prevent you from choosing to visit a website or download a file. Sensible protection against malware is a two pronged effort - a good Anti Virus program in tandem with cautious use of the internet.
My Documents and Pictures have been encryptyed by a virus - can I get them back?
Ransomware is a particularly nasty type of malware that targets your personal files. The virus encrypts your data, then demands you pay to unlock the files. Typically we can remove the virus that causes the data encryption, but it is not usually possible to "unlock" the files that have been targetted. This is where your back up of data comes in, whereby you simply reload the versions of those files that were backed up before the infection was contracted. It is therefore vital that you ensure you have adequate back up processes in place. Come and talk to us to find out more about this.
In severe instances where a clean up is not practical, we can offer a back up and reload of your Operating System - essentially providing you with a clean slate to start again, with your personal files intact where possible.